TAP FAQ – Where’s My Refund?

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Are you looking for your Income Tax Refund Status?

Find your refund status using Taxpayer Access Point.

What taxes can I receive refund information through Where’s My Refund?

You may only view refunds issued for individual income and circuit breaker taxes.

Can I view the status of a refund issued last year?

No. This link only allows us to retrieve refund information for the most recent refund issued on the current tax filing year.

What refund information is required?

You must enter your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) and either your refund amount or Federal Adjusted Gross Income (FAGI) from line 4 of your current year income tax return.

I entered the required information but I received a message that the information could not be found at this time. What should I do?

First follow any instructions on the message screen. You may also call 1-800-662-4335 or 1-801-297-2200 if you:

  • Filed electronically and it has been longer than 30 days
  • Filed on paper and it has been longer than 90 days

Why is my refund amount different from what I was expecting?

The most common reasons are:

  • Your return may have had an error.
  • Your refund may have been used to pay another liability.
  • Your refund has been intercepted by another agency.

My refund check was issued over 2 weeks ago and I have still not received it. What should I do?

If your refund was mailed, please verify the address on your return was correct. If you have not received your refund after 30 days from the issuance date, contact the Utah Department of Finance at 801-957-7760. They will need the EFT or check number shown on the Where’s My Refund application.

I have questions about my refund. Who should I call?

If your refund status does not show as issued, please wait 20 days before checking the status again. If you filed a paper return, please allow 90 days for your refund to show as issued. If you still have questions after that time, please call 801-297-2200.

Note: Filing electronically reduces the time it takes to process your refund.

Please note . . .

TC-69 Form Usually Requires Additional Schedules

When submitting a TC-69 paper form, you MUST also include the appropriate schedule(s). If you do not include the correct schedule(s), your business registration will be delayed.

Note: To save time and ensure all needed schedules are included, you can apply for a tax account online.

Please note . . .

Sales tax filing is changing

All Utah sales and use tax returns and other sales-related tax returns must be filed electronically, beginning with returns due Nov. 2, 2020. File electronically using Taxpayer Access Point at tap.utah.gov.

This includes:

  • Third quarter, July-Sept 2020 (quarterly filers)
  • September 2020 (monthly filers)
  • Jan – Dec 2020 (annual filers)
  • All related schedules

You can continue to the PDF form below, or go to TAP to register and begin filing electronically now—no need to wait until the deadline!