TAP FAQ – Where’s My Refund?

What is the quickest way to receive my refund?

  • File electronically
  • Use direct deposit for your refund

What type of refunds can I view on TAP?

  • Circuit Breaker Renter Refund
  • Individual Income Tax Refund

Can I check my refund status online?

Yes, visit Taxpayer Access Point (TAP), where you can check the status of your Individual Income Tax refund or your Circuit Breaker Renter refund.

  • Individual Income Tax Refund
    • The Tax Commission cannot issue a refund prior to March 1 each year unless we have received both your return and your employer’s required return.
    • Due to our efforts to protect your identity, please allow 120 days from the date you filed your return or 120 days from March 1, whichever is later, to process your return and refund request.
    • You can only get information on the Individual Income Tax Return for the current filing year. If you create a TAP profile and add access to your individual income tax account, you may check the status of your refunds for the current and previous two tax years.
    • Your refund may be applied to any outstanding federal or state debt owed.
  • Circuit Breaker Renter Refund
    • If you filed electronically, allow 60 days to process your return and refund request.
    • If you filed on paper, allow 90 days to process your return and refund request.
    • You can only get information on the most recent application filed.

Can I view the status of a refund issued last year?

Yes, if you create a TAP profile and add access to your individual income tax account, you can check the status of the current and two previous tax-year refunds.

What refund information is required?

  • Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
  • Refund amount or Federal Adjusted Gross Income (FAGI) from line 4 of your current year income tax return.

I received a message that my refund information could not be found at this time. What should I do?

  • Wait 30 days if filed electronically
  • Wait 90 days if filed by paper return
  • Follow instructions on the message screen
  • Call 800-662-4335 or 801-297-2200 for questions after the waiting period

Why is my refund amount different from what I was expecting?

The most common reasons are:

  • Your return may have had an error
  • Your refund may have been used to pay another liability
  • Your refund has been intercepted by another agency

My refund was issued over 2 weeks ago and I have not received it. What should I do?

  • Verify refund mailing address on your return was correct
  • Verify direct deposit information was correct
  • Wait 30 days from the refund issue date then contact the Utah Department of Finance at 801-957-7760. You will need to provide information from the Check your refund status

Please note . . .

TAP Scheduled Upgrade

Taxpayer Access Point (TAP) will be upgraded Friday, December 11 at 5:00pm through Monday, December 14 at 7:00am. TAP will be unavailable during this time.

Please note . . .

TC-69 Form Usually Requires Additional Schedules

When submitting a TC-69 paper form, you MUST also include the appropriate schedule(s). If you do not include the correct schedule(s), your business registration will be delayed.

Note: To save time and ensure all needed schedules are included, you can apply for a tax account online.

Effective: June 1, 2024 – To improve efficiency, we are moving all Utah State Business and Tax Registrations (TC-69 and related schedules) online.

Please note . . .

Sales tax filing is changing

All Utah sales and use tax returns and other sales-related tax returns must be filed electronically, beginning with returns due Nov. 2, 2020. File electronically using Taxpayer Access Point at tap.utah.gov.

This includes:

  • Third quarter, July-Sept 2020 (quarterly filers)
  • September 2020 (monthly filers)
  • Jan – Dec 2020 (annual filers)
  • All related schedules

You can continue to the PDF form below, or go to TAP to register and begin filing electronically now—no need to wait until the deadline!