TAP FAQ – Troubleshooting

How do I configure my browser to view and save PDFs?

View the help information for your browser or for Adobe Reader.

I am trying to view/print a letter or print a return but the document is not displaying. What should I do?

Your letter or return may open in a new window. Check to see if there is another open window containing your document.

You may also need to check your pop-up blockers. If you are not allowing pop-ups from the TAP website, the document cannot be seen.