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TAP FAQ – Contact


Who do I contact if I have a filing error or account discrepancy?

Call our Technical Research Unit at 801-297-7705 or send an email to taxmaster@utah.gov.

Who do I contact if I have questions regarding a balance owing or payment agreement?

Call our Collections Department at 801-297-7703.

Who do I contact if I need to request changes to my TAP access, cancel scheduled payments, or request my PIN letter be mailed to me?

Send an email request to TAPSupport@utah.gov.

Who do I contact for help unlocking accounts, resetting your password, importing templates, submitting a return, or to withdraw a payment?

Call TAP Support 801-297-3996, option 1.

Who do I contact if I did not receive an authorization code, was locked out during TAP registration, or received a client error?

Call TAP Support 801-297-3996, option 2.

Who do I contact if I need to request a PIN; need help filling out templates or returns; have questions about Where’s my Refund; or have questions about penalties and interest?

Call TAP Support 801-297-3996, option 3.

Who do I contact if I need assistance with Motor Carrier TAP?

Call Motor Carrier 801-297-3996, option 4.

Who do I contact if I need assistance with Property Tax TAP?

Call Property Tax 801-297-3996, option 5.