TAP FAQ – Contact

Who do I contact if I have a filing error or account discrepancy?

Call our Taxpayer Resources Unit at 801-297-7705 or send an email to taxmaster@utah.gov.

Who do I contact if I have questions regarding a balance owing or payment agreement?

Call our Customer Service Department at 801-297-7703.

Who do I contact if I need to request changes to my TAP access, cancel scheduled payments, or request a copy of my PIN letter?

Send an email request to TAPSupport@utah.gov.

Who do I contact for help unlocking accounts, resetting my password, importing templates, submitting a return, or to withdraw a payment?

Call TAP Support 801-297-3996, option 1.

Who do I contact if I did not receive a security code, was locked out during TAP registration, or received a client error?

Call TAP Support 801-297-3996, option 2.

Who do I contact if I need to request a PIN, need help filling out templates or returns, have questions about my refund, or have questions about penalties and interest?

Call TAP Support 801-297-3996, option 3.

Who do I contact if I need assistance with Property Tax TAP?

Call Property Tax 801-297-3996, option 5.

Please note . . .

TAP Scheduled Upgrade

Taxpayer Access Point (TAP) will be upgraded Friday, December 11 at 5:00pm through Monday, December 14 at 7:00am. TAP will be unavailable during this time.

Please note . . .

TC-69 Form Usually Requires Additional Schedules

When submitting a TC-69 paper form, you MUST also include the appropriate schedule(s). If you do not include the correct schedule(s), your business registration will be delayed.

Note: To save time and ensure all needed schedules are included, you can apply for a tax account online.

Effective: June 1, 2024 – To improve efficiency, we are moving all Utah State Business and Tax Registrations (TC-69 and related schedules) online.

Please note . . .

Sales tax filing is changing

All Utah sales and use tax returns and other sales-related tax returns must be filed electronically, beginning with returns due Nov. 2, 2020. File electronically using Taxpayer Access Point at tap.utah.gov.

This includes:

  • Third quarter, July-Sept 2020 (quarterly filers)
  • September 2020 (monthly filers)
  • Jan – Dec 2020 (annual filers)
  • All related schedules

You can continue to the PDF form below, or go to TAP to register and begin filing electronically now—no need to wait until the deadline!