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TAP FAQ – Payments

How do I submit a payment in TAP without a TAP account?

From the main TAP page, go to the I WANT TO section and choose Make e-Check Payment or Make Credit Card Payment. Complete each screen and click Next. Only click the Submit button when you have completed all the steps.

Note: Convenience fees apply to credit card payments.

How do I find my bank routing and account numbers?

How to find routing number

Will I get a confirmation number if I make a payment in TAP?

Yes. After you complete a payment, you will receive a confirmation number. Please record it or print your screen. Note: Only credit card payments will be emailed a receipt.

What should I do if I need to cancel a payment after I submitted it?

If your payment:

  • Still shows Pending in TAP, click your payment link and Withdraw.
  • Has already cleared your bank account, contact Taxpayer Services at 801-297-7705.
  • Is scheduled, send a request to cancel the payment to

I made an error entering my payment information? How do I correct it?

You can’t change payment information after submission. You can withdraw the payment and submit a new request if the status is Pending.

I am trying to make a payment but the media number shows an error. What should I do?

You may get an error if your media number has already been used. You can still submit your payment without a media number. Just choose No when asked if you are using a coupon to direct your payment (Step 1).

When must I make a payment for it to be timely? Is there a grace period?

You must submit your payment by midnight on the filing period due date to avoid penalties and interest. There is no grace period.

I owe taxes but can’t pay in full by the due date. Can I make a payment arrangement through TAP?

Yes, you can request a payment arrangement through your TAP account. Click Request Pay Plan or Waiver from your account screen and follow the instructions.

See Cancel a pending payment for details.

What information will my bank need to process debit payment requests?

You may need to give your bank the company identification or debit blocker number (9588805001) and our bank name (J.P. Morgan Chase). Contact your bank for help.

How can I change my bank information if I want to use a different account?

See Edit a bank account for a specific tax account or Edit a shared bank account.

How long will it take for my payments to process?

Payments post within 3 business days. However, your payment shows in our system with your submission date regardless of how long the payment takes to process.

I can’t see my TAP payment on my account, but my bank shows the money has been withdrawn. How can I see it?

See View the status of a payment for details.

Can I use a foreign bank account to submit my payment?

We are unable to accept payments from an account outside the U.S. at this time.