TAP FAQ – Payments

How do I submit a payment in TAP without a TAP account?

From the main TAP page, Payments box, choose Make an e-Check payment or Make a credit card payment. Complete each screen and click Next. Only click the Submit button when you have completed all the steps.

Note: Convenience fees apply to credit card payments.

How do I make my payment using a payment coupon with media number?

If you received a letter from the Utah State Tax Commission that includes a payment coupon, enter the Media Number into the Account Information box in TAP.

If your payment coupon was not sent to you from the Utah State Tax Commission, select No to make a payment without a coupon.

Note: media numbers can only be used once.

 

How do I find my bank routing and account numbers?

Will I get a confirmation number if I make a payment in TAP?

Yes. After you submit a payment, you will receive a confirmation number. Please record it or print your screen. Note: Credit card payments will have a receipt emailed to you.

What should I do if I need to cancel a payment after I submitted it?

If your payment:

• Shows Submitted in TAP, click your payment link then Cancel.
• Has already cleared your bank account, contact Taxpayer Services at 801-297-7705.
• Is scheduled, send a request to cancel the payment to TAPSupport@utah.gov.

I made an error entering my payment information? How do I correct it?

You cannot change payment information after submission. You can cancel the payment and submit a new one.

I am trying to make a payment but the media number shows an error. What should I do?

Media numbers can only be used one time. If you get an error, you can submit your payment without a media number. Choose No when asked if you are using a coupon to direct your payment.

When must I make a payment for it to be timely? Is there a grace period?

Payments are due by midnight on the filing period due date to avoid penalties and interest. There is no grace period.

Can I make a future dated e-Check payment?

Yes, you can schedule your payment up to 130 days in the future. However, payments that are not received by the due date will be subject to penalty and interest.

I owe taxes but can not pay in full by the due date. Can I make a payment arrangement through TAP?

Yes, you can request a payment arrangement through your TAP account. Go to the Apply Online box and click Apply for a waiver or a pay plan link.

What information will my bank need to process debit payment requests?

You may need to give your bank the company identification or debit blocker number (9588805001) and our bank name (J.P. Morgan Chase). Contact your bank for help.

How long will it take for my payments to process in Tap?

Payments post within 3 business days. However, your payment effective date will be the day you submit your payment regardless of how long the payment takes to process.

Can I use a foreign bank account to submit my payment?

No, we are unable to accept payments from an account outside the U.S. at this time.