TAP FAQ – Payments

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How do I submit a payment in TAP without a TAP account?

From the main TAP page, go to the I WANT TO section and choose Make e-Check Payment or Make Credit Card Payment. Complete each screen and click Next. Only click the Submit button when you have completed all the steps.

Note: Convenience fees apply to credit card payments.

How do I find my bank routing and account numbers?

How to find routing number

Will I get a confirmation number if I make a payment in TAP?

Yes. After you complete a payment, you will receive a confirmation number. Please record it or print your screen. Note: Only credit card payments will be emailed a receipt.

What should I do if I need to cancel a payment after I submitted it?

If your payment:

  • Still shows Submitted in TAP, click your payment link and Withdraw.
  • Has already cleared your bank account, contact Taxpayer Services at 801-297-7705.
  • Is scheduled, send a request to cancel the payment to TAPSupport@utah.gov.

I made an error entering my payment information? How do I correct it?

You can’t change payment information after submission. You can withdraw the payment and submit a new request if the status is Submitted.

I am trying to make a payment but the media number shows an error. What should I do?

You may get an error if your media number has already been used. You can still submit your payment without a media number. Just choose No when asked if you are using a coupon to direct your payment (Step 1).

When must I make a payment for it to be timely? Is there a grace period?

You must submit your payment by midnight on the filing period due date to avoid penalties and interest. There is no grace period.

I owe taxes but can’t pay in full by the due date. Can I make a payment arrangement through TAP?

Yes, you can request a payment arrangement through your TAP account. Click Request Waiver, Payment Plan, E-Reminder from your account screen and follow the instructions.

What information will my bank need to process debit payment requests?

You may need to give your bank the company identification or debit blocker number (9588805001) and our bank name (J.P. Morgan Chase). Contact your bank for help.

How long will it take for my payments to process?

Payments post within 3 business days. However, your payment shows in our system with your submission date regardless of how long the payment takes to process.

Can I use a foreign bank account to submit my payment?

We are unable to accept payments from an account outside the U.S. at this time.

Returns

I saved my return and now I can’t edit or submit it. What should I do?

Open your draft submission return and click the Edit link. Make any changes if necessary and click Submit.

Please note . . .

TC-69 Form Usually Requires Additional Schedules

When submitting a TC-69 paper form, you MUST also include the appropriate schedule(s). If you do not include the correct schedule(s), your business registration will be delayed.

Note: To save time and ensure all needed schedules are included, you can apply for a tax account online.

Please note . . .

Sales tax filing is changing

All Utah sales and use tax returns and other sales-related tax returns must be filed electronically, beginning with returns due Nov. 2, 2020. File electronically using Taxpayer Access Point at tap.utah.gov.

This includes:

  • Third quarter, July-Sept 2020 (quarterly filers)
  • September 2020 (monthly filers)
  • Jan – Dec 2020 (annual filers)
  • All related schedules

You can continue to the PDF form below, or go to TAP to register and begin filing electronically now—no need to wait until the deadline!