TAP FAQ – Security

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How is my tax information protected in TAP?

The Utah State Tax Commission uses a secure online registration service to protect your tax information when using TAP. Your browser must support 128-bit encryption.

As added security measures:

  • You will get an authentication code by text or email (two-factor login) when you log into TAP.
  • You are automatically logged out of TAP after 60 minutes of inactivity.

You also play an important role in safeguarding your tax information when using TAP by:

  • Keeping your ID and password secret
  • Creating a strong password and answer to the secret question
  • Logging out of TAP after each session

Why do I need to request an Authentication Code to log into my TAP account?

The authentication code is a security enhancement to help protect your information. When you log in, you must choose to get the code either by text or email.

If you are using a secure computer, you may disable this step in the future by clicking Yes to Trust This Browser.

Note: You must complete this step again if you delete your browser history or cookies.

I am not getting the Authentication Code. What should I do?

If you requested your code by email, check your Spam and Junk folders. You may also need to check with your IT department.

You can also ask us to resend your Authentication Code by sending an email to tapsupport@utah.gov. Please include your account number and username.

If you did not receive your authentication code by text, make sure your carrier is still valid. If it has changed, contact tapsupport@utah.gov. Please include your account number, username and current cell phone carrier.

Please note . . .

TC-69 Form Usually Requires Additional Schedules

When submitting a TC-69 paper form, you MUST also include the appropriate schedule(s). If you do not include the correct schedule(s), your business registration will be delayed.

Note: To save time and ensure all needed schedules are included, you can apply for a tax account online.

Please note . . .

Sales tax filing is changing

All Utah sales and use tax returns and other sales-related tax returns must be filed electronically, beginning with returns due Nov. 2, 2020. File electronically using Taxpayer Access Point at tap.utah.gov.

This includes:

  • Third quarter, July-Sept 2020 (quarterly filers)
  • September 2020 (monthly filers)
  • Jan – Dec 2020 (annual filers)
  • All related schedules

You can continue to the PDF form below, or go to TAP to register and begin filing electronically now—no need to wait until the deadline!