TAP FAQ – Profiles and Passwords

How do I sign up for Taxpayer Access Point (TAP)?

Click Sign Up to create your TAP profile. You will need the individual’s SSN or ITIN or the company’s FEIN or SSN. After you sign in for the first time, you will set up your two-step verification and receive a security code.

Do I create my own profile username and password?

Yes. To protect your security, you choose your own unique username, password, and security question.

I signed up for TAP and set up my two-step verification, but have yet to receive a security code. Where is it?

Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Check your junk and spam folders and confirm emails are allowed from TAPSupport@utah.gov.

If you think you have entered your information incorrectly, send a request to TAPSupport@utah.gov to get your security code.

I forgot my password. How do I get back into TAP?

Click Forgot username or password? Follow the instructions to reset your password.

I forgot my password and guessed wrong too many times. Now I’m locked out of my account. How do I get back into TAP?

Your TAP account will automatically unlock after 60 minutes. You can also call TAP Support at 801-297-3996, option 1, or send a request to TAPSupport@utah.gov to have your account unlocked. Please include your account number and username.

I forgot my password and followed the steps but have not received a security code yet. Where is it?

Your security code was sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Check your junk and spam folders and confirm emails are allowed from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, send a request to TAPSupport@utah.gov to get your security code.

I’m afraid my password has been compromised. What should I do?

Change your password. Sign in to your TAP account and click Manage My Profile to change your password.