TAP FAQ – Profiles and Passwords

How do I sign up for Taxpayer Access Point (TAP)?

Click Sign Up to create your TAP profile. You will need the company’s FEIN or SSN. This is for business accounts only. TAP will email you an authorization code. You will need this code the first time you sign in.

Do I create my own profile username and password?

Yes. To protect your security, you choose your own unique username, password, and security question.

I signed up for TAP access but have not received an authorization code yet. Where is it?

Your authorization code is sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Check your junk and spam folders and confirm emails are allowed from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, send a request to TAPSupport@utah.gov to get your authorization code.

I forgot my password. How do I get back into TAP?

Click Forgot username or password? Follow the instructions to reset your password.

I forgot my password and guessed wrong too many times. Now I’m locked out of my account. How do I get back into TAP?

Call TAP Support at 801-297-3996, option 1, or send a request to tapsupport@utah.gov to have your account unlocked. Please include your account number and username.

I forgot my password and followed the steps but have not received an authorization code yet. Where is it?

Your authorization code was sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Check your junk and spam folders and confirm emails are allowed from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, send a request to TAPSupport@utah.gov to get your authorization code.

I’m afraid my password has been compromised. What should I do?

Change your password. Sign in to your TAP account and click Manage My Profile to change your password.