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TAP FAQ – Security


How is my tax information protected in TAP?

The Utah State Tax Commission uses a secure online registration service to protect your tax information when using TAP. Your browser must support 128-bit encryption.

As added security measures:

  • You will get an authentication code by text or email (two-factor login) when you log into TAP.
  • You are automatically logged out of TAP after 60 minutes of inactivity.

You also play an important role in safeguarding your tax information when using TAP by:

  • Keeping your ID and password secret
  • Creating a strong password and answer to the secret question
  • Logging out of TAP after each session

Why do I need to request an Authentication Code to log into my TAP account?

The authentication code is a security enhancement to help protect your information. When you log in, you must choose to get the code either by text or email.

If you are using a secure computer, you may disable this step in the future by clicking Yes to Trust This Browser.

Note: You must complete this step again if you delete your browser history or cookies.

I am not getting the Authentication Code. What should I do?

If you requested your code by email, check your Spam and Junk folders. You may also need to check with your IT department.

You can also ask us to resend your Authentication Code at tapsupport@utah.gov. Please include your account number and username.

If you did not receive your authentication code by text, make sure your carrier is still valid. If it has changed, contact tapsupport@utah.gov. Please include your account number, username and current cellphone carrier.