Returned Mail Policy

The Tax Commission’s Mail Services routes returned mail to the division or employee who originally sent the mail piece. For most mail, the address is then corrected, and the piece is re-sent to the corrected address. However, motor vehicle renewal notices are not re-sent to the corrected address. Instead, the address on file is corrected and the renewal notice is sent to the new address the following year.

Returns, billing notices and other scheduled mailings are routed to Master File Maintenance Section (the work unit responsible for correcting returned mail addresses).

Master File Section:

  1. Sorts returned mail by tax type.
  2. Updates taxpayer account, corrects and verifies account addresses by:
    1. USPS forwarding information (if available)
    2. cross-reference to related accounts (does not apply to motor vehicle records)
    3. phone calls to taxpayers (does not apply to motor vehicle records)
  3. Notes changes to addresses in account comment section of each account.
  4. Shred returned mail to protect confidential information.
  5. Subsequent mailings will be sent to taxpayer or vehicle owner at corrected address.

Please note . . .

TAP Scheduled Upgrade

Taxpayer Access Point (TAP) will be upgraded Friday, December 11 at 5:00pm through Monday, December 14 at 7:00am. TAP will be unavailable during this time.

Please note . . .

TC-69 Form Usually Requires Additional Schedules

When submitting a TC-69 paper form, you MUST also include the appropriate schedule(s). If you do not include the correct schedule(s), your business registration will be delayed.

Note: To save time and ensure all needed schedules are included, you can apply for a tax account online.

Please note . . .

Sales tax filing is changing

All Utah sales and use tax returns and other sales-related tax returns must be filed electronically, beginning with returns due Nov. 2, 2020. File electronically using Taxpayer Access Point at

This includes:

  • Third quarter, July-Sept 2020 (quarterly filers)
  • September 2020 (monthly filers)
  • Jan – Dec 2020 (annual filers)
  • All related schedules

You can continue to the PDF form below, or go to TAP to register and begin filing electronically now—no need to wait until the deadline!