The following is a statement of the Tax Commission’s mission, vision, values, & goals
Mission
To promote tax and motor vehicle law compliance.
Vision
To provide valuable customer service by making compliance easier, noncompliance harder, and protecting sensitive customer information.
Values
- Public trust
- Quality and accuracy
- Efficiency and effectiveness
- Job expertise and knowledge with consistent and dependable application of laws, rules, practices and procedures
- Integrity, including honesty, trustworthiness, and respect for self and others
- Clear, meaningful, and concise communication with customers
- Self-motivated employees and environments that encourage initiative
- Empowered employees with corresponding accountability.
Agency Goals
Make Compliance Easier by Promoting Innovation and Leveraging Technology.
- Develop a culture of technological innovation and process improvement in order to ensure services meet increasing growth and demand.
- Ensure our systems are up-to-date and secure.
Enhance the Customer Experience by Fostering Relationships with Community Partners, Facilitating Effective Contacts, Increasing Customer Support Options, and Providing Greater Access to Underserved Communities.
- Be accessible and helpful to our customers through all forms of communication.
- Guide, direct and help customers to become or remain compliant.
- Timely perform all duties to ensure our customers receive useful services and information.
- Develop and foster relationships with industry groups and professional organizations.
- Ensure quality products and services.
Promote a Quality Work Environment and Sound Agency Leadership by Empowering Employees and Integrating Performance Management and Providing Strong Leadership and Accountable Administration.
- Facilitate employee professional development.
- Develop unified performance goals and opportunities to connect, foster personal and professional growth, ensure safe and effective working conditions and continuity of services, and promote cohesiveness throughout the agency.
- Improve work satisfaction by encouraging fluid work schedules that best fit both agency and employee needs.
- Effectively manage the agency by meeting all administrative requirements.