Mission, Vision and Values

The following is a statement of the Tax Commission’s mission, vision, values, & goals

Mission

To promote tax and motor vehicle law compliance.

Vision

To provide valuable customer service by making compliance easier, noncompliance harder, and protecting sensitive customer information.

Values

• Public trust
• Quality and accuracy
• Efficiency and effectiveness
• Job expertise and knowledge with consistent and dependable application of laws, rules, practices and procedures
• Integrity, including honesty, trustworthiness, and respect for self and others
• Clear, meaningful, and concise communication with customers
• Self-motivated employees and environments that encourage initiative
• Empowered employees with corresponding accountability.

Agency Goals

Make Compliance Easier by Promoting Innovation and Leveraging Technology.

• Develop a culture of technological innovation and process improvement in order to ensure services meet increasing growth and demand.
• Ensure our systems are up-to-date and secure.

Enhance the Customer Experience by Fostering Relationships with Community Partners, Facilitating Effective Contacts, Increasing Customer Support Options, and Providing Greater Access to Underserved Communities.

• Be accessible and helpful to our customers through all forms of communication.
• Guide, direct and help customers to become or remain compliant.
• Timely perform all duties to ensure our customers receive useful services and information.
• Develop and foster relationships with industry groups and professional organizations.
• Ensure quality products and services.

Promote a Quality Work Environment and Sound Agency Leadership by Empowering Employees and Integrating Performance Management and Providing Strong Leadership and Accountable Administration.

• Facilitate employee professional development.
• Develop unified performance goals and opportunities to connect, foster personal and professional growth, ensure safe and effective working conditions and continuity of services, and promote cohesiveness throughout the agency.
• Improve work satisfaction by encouraging fluid work schedules that best fit both agency and employee needs.
• Effectively manage the agency by meeting all administrative requirements.