Tax Commission
TAP FAQs
Frequent Questions about Taxpayer Access Point
Please choose a topic to display a list of detailed subjects. Please note that for security reasons, TAP is not available in most countries outside the United States. Please contact us at 801-297-2200 or [email protected] for more information.
TAP FAQ – Contact
Who do I contact if I have a filing error or account discrepancy?
Call our Taxpayer Resources Unit at 801-297-7705 or send an email to [email protected].
Who do I contact if I have questions regarding a balance owing or payment agreement?
Call our Collections Division at 801-297-7703.
Who do I contact if I need to request changes to my TAP access, cancel scheduled payments, or request a copy of my PIN letter?
Send an email request to [email protected].
Who do I contact for help unlocking accounts, resetting my password, importing templates, submitting a return, or to withdraw a payment?
Call TAP Support 801-297-3996, option 1.
Who do I contact if I did not receive a security code, was locked out during TAP registration, or received a client error?
Call TAP Support 801-297-3996, option 2.
Who do I contact if I need to request a PIN, need help filling out templates or returns, have questions about my refund, or have questions about penalties and interest?
Call TAP Support 801-297-3996, option 3.
Who do I contact if I need assistance with Property Tax TAP?
Call Property Tax 801-297-3996, option 5.