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TAP FAQ – Logins and Passwords


How do I sign up for Taxpayer Access Point (TAP)?

Use the Log in/Create a TAP Login link and click Create a TAP Login to sign up. You will need the company’s FEIN or SSN.

We will email an authorization code to the address you provided. Use this code with your ID and password the first time you log in to TAP.

Do I create my own Login ID and password?

Yes. To protect your security, you choose your own unique ID, password and security question.

I signed up for TAP access but have not received an authorization code yet. Where is it?

Your authorization code was sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Check your junk and spam folders and confirm emails are allowed from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, send a request to TAPSupport@utah.gov to get your authorization code.

I forgot my password. How do I get back into TAP?

Click Forgot Password? on the Log in/Create a TAP Login screen. Follow the instructions to set a new password.

I forgot my password and guessed wrong too many times. Now I’m locked out of my account. How do I get back into TAP?

Call TAP Support at 801-297-3996, option 1, or send a request to tapsupport@utah.gov to have your account unlocked. Please include your account number and username.

I forgot my password and followed the steps but have not received an authorization code yet. Where is it?

Your authorization code was sent to the email address in your TAP profile. Some Internet Service Providers (ISPs) and spam filters may stop certain emails. Check your junk and spam folders and confirm emails are allowed from TAPSupport@utah.gov.

If you think you have entered your email address incorrectly, send a request to TAPSupport@utah.gov to get your authorization code.

I’m afraid my password has been compromised. What should I do?

You can change your password any time. Log into your TAP account and from Settings, you can change your password.