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TAP Help – Withdraw a Pending Return

If a return request has not yet been processed, you can withdraw the pending request.

Where Do I Start?

Depending on which window you are already on, you may need to click one the following hyperlink:

  • Home

What Do I Do?

  1. On the Accounts tab, view the My Accounts sub-tab.
  2. Click the account ID hyperlink for the account for which you would like to withdraw a pending return request.
  3. Click the Requests tab, then click the Waiting to be Processed tab.
  4. Click the hyperlink in the Title column for the return request you want to withdraw.
  5. Click the Withdraw button.
  6. Click Confirm to confirm that you do want to withdraw the request.