Contacting the Utah State Tax Commission

Questions

Ask a question about taxes here. If you don't find the answer you need, click the "Email" tab above to submit a question by email.

This is an automated system. Simple questions work best, such as: Where can I find sales tax rates?

Email

Do not use this for address or account changes. Click the "Change Address" tab above for address changes.

Email is not secure. Do not send account numbers, ask about specific account information, or request changes to your account through email. For these purposes, please contact us by telephone, fax, mail, or in person.

Tax questions - taxes, filing, refunds, liens, etc. This email address is being protected from spambots. You need JavaScript enabled to view it.
Online filing & paying (TAP system) This email address is being protected from spambots. You need JavaScript enabled to view it.
Fuel tax filing & paying (XML format/MFET) This email address is being protected from spambots. You need JavaScript enabled to view it.
Online IFTA/IRP/SFU filing & paying This email address is being protected from spambots. You need JavaScript enabled to view it.
OneStop Business Registration This email address is being protected from spambots. You need JavaScript enabled to view it.
DMV – Motor vehicle questions (license, registration, etc.) This email address is being protected from spambots. You need JavaScript enabled to view it.
Motor vehicle dealers This email address is being protected from spambots. You need JavaScript enabled to view it.
Motor Vehicle Portal (MVP system) This email address is being protected from spambots. You need JavaScript enabled to view it.
MeF - software developers/companies using Modernized Electronic Filing This email address is being protected from spambots. You need JavaScript enabled to view it.
Criminal Investigations - suspected tax fraud This email address is being protected from spambots. You need JavaScript enabled to view it.
Webmaster - broken links, etc. Don't use this address for tax or motor vehicle (DMV) questions
This email address is being protected from spambots. You need JavaScript enabled to view it.

Mail/Change Address

Mailing Addresses for Sending Returns and Other Documents

Regular Mailing Address (US Postal Service)

Utah State Tax Commission
210 North 1950 West
Salt Lake City, Utah 84134

Express Mailing Address (Fedex, UPS, etc.)

Utah State Tax Commission
210 North 1950 West
Salt Lake City, Utah 84116

Income Tax Returns

Click here for state and federal tax return mailing addresses.

Requesting Copies of Previously-filed Returns

Click here for information about requesting copies of previously-filed income tax returns.

How to Change Your Address or Make Other Account Changes

Do not use email for address changes – use one of the following methods

Individual Income Tax

  • Use Taxpayer Access Point (TAP) to make any changes online. This requires free registration before using.
  • Send a letter to the address below. Include the following:
    • Full name
    • Social Security Number
    • All requested changes, please be specific

Utah State Tax Commission
Attn: Master File
210 North 1950 West
Salt Lake City, UT 84134-3310
Fax: 801-297-3573

  • Contact us by phone (click on the "Phone" tab above for numbers).
  • You can also change your address when you file your TC-40 Individual Income Tax return.

Business Tax Accounts (sales, withholding, etc.)

  • Use Taxpayer Access Point (TAP) to make any changes online. This requires free registration before using.
  • Send a completed Form TC-69C to the following address:
  • Utah State Tax Commission
    Attn: Master File
    210 North 1950 West
    Salt Lake City, UT 84134-3310
    Fax: 801-297-3573

  • Contact us by phone (click on the "Phone" tab above for numbers).
  • You can also change your address when you file many returns (online or using paper), such as your sales tax or withholding tax returns.

Motor Vehicles & Watercraft

Phone & Offices

Photo of Tax Commission Building

Note: As of Tuesday, September 6, 2011, our office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

General Phone Number

801-297-2200 or 800-662-4335
Use these numbers for general inquiries.
See below for additional contact numbers.

Salt Lake City

Address & Phone Numbers
210 North 1950 West
Salt Lake City, Utah 84134
Phone: 801-297-2200 or
Toll Free: 800-662-4335
TDD: 801-297-2020
Fax: 801-297-7699
Hours: Monday–Friday 8:00 am - 5:00 pm

Fax Numbers
General Correspondence: 801-297-6358
Motor Vehicle Division: 801-297-3570
Motor Vehicle Enforcement: 801-297-2699
Substitute Forms: 801-297-3502
e-Filing/Income Processing: 801-297-7698
Exceptions Processing: 801-297-7579
Address/Account Change: 801-297-3573
Warehouse: 801-297-3898

Ogden

2540 Washington Blvd., 6th Floor
Ogden Regional Center
Ogden, Utah 84401
Phone: 801-626-3460
Fax: 801-626-3446
Hours: Monday–Friday 8:00 am - 5:00 pm

Provo

150 East Center #1300
Provo, Utah 84606
Phone: 801-374-7070
Fax: 801-374-7089
Hours: Monday–Friday 8:00 am - 5:00 pm

Washington County

Utah State Tax Commission
Taxpayer Services Div - District III
100 South 5300 West
Hurricane, Utah 84737
Phone: 435-251-9520
Fax: 435-251-9529
Hours: Monday–Friday 8:00 am - 5:00 pm

 

Taxpayer Advocate

The Taxpayer Advocate Service helps people that have been unable to successfully resolve a state tax issue for more than 45 days or by the date promised.

Only use this service if you have already tried to resolve your issue using other methods.

  1. If this is your first attempt to resolve a problem, use one of our other contact methods, listed above.
  2. If you have been unable to resolve a problem after 45 days or by the date promised, contact the Taxpayer Advocate at 801-297-7562 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Please allow ten working days for a response.

Frequently Asked Questions

What is the purpose of the Taxpayer Advocate Service?

The Taxpayer Advocate Service assists taxpayers who have made multiple unsuccessful attempts to resolve concerns with the Utah State Tax Commission. This service helps taxpayers when normal departmental processes break down. This service should not be used to bypass normal methods for resolving disputes or issues.

Taxpayer advocate issues occur for different reasons, such as:

  • lack of tax knowledge
  • confusing instructions
  • lack of response to concerns

The advocate service helps taxpayers resolve these problems, identifies why they occurred and suggests remedies to stop the problem from reoccurring.

What are the functions of the Taxpayer Advocate Service?

  • Assist taxpayers with unresolved tax issues
  • Assist the Tax Commission to identify systemic problems
  • Reinforce the Tax Commission’s commitment to equitable and fair treatment for all taxpayers
  • Provide an independent voice to help taxpayers
  • Allow taxpayers an opportunity to offer suggestions

Who May Use The Taxpayer Advocate Service?

This service is for taxpayers who:

  • Have experienced a delay of more than 45 days to resolve an issue; or
  • Have not received a response or resolution by the date promised.

Who is the Taxpayer Advocate?

The Taxpayer Advocate Service is managed by the Taxpayer Services Division and its staff of 28 Technical Research Agents.

What is the expected time frame to resolve tax issues?

  • If the tax concern cannot be resolved while the agent is on the phone with the taxpayer, the Taxpayer Advocate agent will coordinate and facilitate a resolution with the appropriate division, generally within 10 working days.
  • In the event an issue cannot be resolved within 10 working days, the advocate will contact the taxpayer to provide the status and the expected resolution date.

What is the expected resolution?

  • Taxpayer Advocate issues are resolved based on current Tax Commission Policy and Procedures and in accordance with applicable Utah Code and/or Rule.
  • Any deviations from the approved Tax Commission policy require review and approval of the Division Director and the Executive Director.

What is the reporting process?

The Taxpayer Advocate Service prepares a monthly report summarizing all Taxpayer Advocate issues for the Division Director, Executive Director and Commissioners.

Meeting Request

Use this form to request an in-person meeting with a Tax Commission employee. We will respond to the request within two business days.

Remember that email is not secure. Do not send account numbers, ask about specific account information, or request changes to your account using these links. For these purposes, please contact us by telephone, fax, mail, or at one of our offices.

General tax issues This email address is being protected from spambots. You need JavaScript enabled to view it.
Motor Vehicle Division This email address is being protected from spambots. You need JavaScript enabled to view it.
Motor Vehicle Enforcement Division This email address is being protected from spambots. You need JavaScript enabled to view it.
Property Tax Division This email address is being protected from spambots. You need JavaScript enabled to view it.

Accommodations

If you need an accommodation under the Americans with Disabilities Act, you may email This email address is being protected from spambots. You need JavaScript enabled to view it., or call 801-297-3811, or call our Telecommunication Device for the Deaf (TDD) at 801-297-2020. Please allow three working days for a response.

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